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So how do you participate in the work chat with just SMS? Lots of informal collaborations in both my last role and current role needed and needs WhatsApp, with both internal and external stakeholders. I literally cannot do my jobs without WhatsApp.
Delivery services will contact you on WhatsApp as proof that the delivery was made, disputes are much harder to solve without it.
Many businesses use WhatsApp as part of their chat support (luckily, not the banks, small wins at least). Talk to a person on the phone? Good luck.
These are just the examples off the top of my head; I feel like so many here are naive on what it's like to live in a modern, digital society.