this post was submitted on 13 Nov 2023
1 points (100.0% liked)
System76
17 readers
1 users here now
A community for the System76 company, a manufacturer of laptops, desktops, and server computers that are both affordable and powered by Linux.
founded 11 months ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I had problems. Their ticketing system doesn’t function properly and they lose people between the cracks. I spent months attempting to communicate with them via their ticketing system and was met with nothing but silence. They gave me some excuse about the ticketing system. The people who respond to you on Reddit seem to be mainly employees and shill accounts. They will attempt to paper over your service outcome and make it seem happy and successful even though you might not feel that way. After going dark on me for so long, I will never forget….
According to the tech I spoke with, when you update the email on the site (the only place that allows you to do this) it doesn't update it in the ticketing system. So if you change your email (lost my only copy of 2FA key for protonmail and couldn't recover) there's no way to update it.