not defending hp at all, but it's a sub service and not any different than the cable company shutting off your internet (think: ink) for not paying. the modem (think: printer) is still there, but doesn't 'work' until the bill is squared-away, even if it's your modem-not theirs......

printer is enrolled in "instant ink". those instant ink cartridges they send out are custom, ultra-high capacity ones you can't buy retail (decreases costs of shipping by greatly reducing the frequency of those shipments). of course they're gonna shut it down if you fail to respond to the barrage of emails and popups that preceded that point.

[–] [email protected] 47 points 9 months ago (3 children)

The right response would be to discontinue sending ink, not disable the printer and preventing them from using the ink they already paid for.

[–] [email protected] 11 points 9 months ago

The share holders disagree since that's an unprofitable opinion.

[–] [email protected] 8 points 9 months ago

No, because they charge a subscription per number of pages you print. Yes, even when you have physical possession of the ink. It’s like going to the store to get something printed, only from the comfort of your own home!

List of subscription tiers for HP's Instant Ink service.

[–] [email protected] 1 points 9 months ago

they send out those oversized cartridges in advance of you needing them, and before subcription costs have 'paid' for them.

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