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this post was submitted on 04 Nov 2023
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I worked for a company that served clients on a first come, first served basis. Clients would complain about wait times. The bosses decided to create a priority fee where clients could pay extra to be put into a priority queue. Guess what happened? Literally every client paid to be in the priority queue. Wait times didn't change one bit, but the bosses were laughing about suddenly making $500 extra per client with zero changes to business.
An excellent way to frame it.