Technology

57432 readers

4391 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

[email protected]

434

Disney is about to own all of Hulu | Disney’s paying more than $8 billion for Comcast’s stake in Hulu. (www.theverge.com)

submitted 9 months ago by [email protected] to c/[email protected]

84 comments fedilink hide all child comments

Disney is about to own all of Hulu | Disney’s paying more than $8 billion for Comcast’s stake in Hulu.::Disney and Comcast have reached a deal on Hulu’s buyout. Disney expects to pay about $8.61 billion to get the 33 percent owned by Comcast as a result of their agreement in 2019.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 2 points 9 months ago* (last edited 9 months ago) (2 children)

There’s kind of a cheat code.

First, always call, don’t bother with chat. The first prompt you get, say ‘agent’. Don’t say anything else, and keep saying that until you get a live person (it should only take 1-3 times in the menu.

Once you have a person, threaten to cancel your service. You have to mean it (I always mean it if I’ve got to this point). They will escalate you to the customer retention team and they will listen.

e: oh, and also be nice, but firm. Angry tirades never work, but exasperated friendliness does.

[–] [email protected] 2 points 9 months ago (1 children)

Thanks for the walkthrough. I haven't decided whether I am going to pull the trigger or just return the equipment so this may help.

[–] [email protected] 2 points 9 months ago* (last edited 9 months ago)

It’s worth trying, even if you think you’ll end up cancelling anyhow. The last time I had to deal with them, they dropped my monthly bill from $150 to $80 for their highest speed broadband, and now I get roughly 1gb download speed for $80/mo. (eta in case it’s not clear: that wasn’t based on hypothetical sale prices; I’d been paying $150/mo out of pocket for half the speed; I now pay $80/mo for double the speed I had been getting.)

Your results will probably vary – I have 25 years of uninterrupted customer loyalty to leverage. (eta: not like I have a choice where I live, it’s them or dial-up, but their international agents don’t know that lol).

🤞

e: also if you follow this blueprint, let us know if it works. I didn’t come up with this pattern, but it did work for me.

[–] [email protected] 1 points 9 months ago

I don't know if my first response went through but I want to take the time and thank you for this well thought out response. It is deeply appreciated.