this post was submitted on 01 Nov 2023
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642
DoorDash now warns you that your food might get cold if you don’t tip (www.theverge.com)
submitted 1 year ago by [email protected] to c/[email protected]
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DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

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[–] [email protected] 4 points 1 year ago (1 children)

It would be nice if you could put the tip you PLAN to pay, but without a certain rating afterward it doesn’t get paid. Sadly that would likely get abused by customers too. I would rather give them a better cash tip than a (ahem) documented one…

[–] [email protected] 3 points 1 year ago

Uber Eats lets customers change the tip retroactively. As a driver this is riskier because people bait drivers with a big tip and then go in and remove it entirely after the fact for no reason.

The other issue is that most people don’t know what they’re eating when they give a rating. My 1 star reviews are from customers who’s food was done incorrectly by the restaurant or who gave such shit directions for delivery that it was impossible (had one apartment customer who wanted me to enter the secure building to leave it at their door but didn’t give access instructions, respond to my texts, or answer any of my calls… and they decided I deserved 1 star for that).

I’d like something that gives both customers and drivers more confidence. Like a proper wage from DoorDash that’s baked into the cost of service (maybe from those exorbitant fees they charge?). Just cut the tip all together and pay drivers appropriately and stop hiding behind the independent contractor shit as an excuse for exploiting people.