this post was submitted on 22 Jun 2023
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Sodding Flybuys.
I was doing the spend $50 for 4 weeks promo at Coles except I did week 3 online and they omitted an item which took it under the total. I phoned Flybuys and was told by the CS rep that she'd done an override and all I had to do was phone them when the points for week 4 came in.
So of course when I phone I get clueless CS rep who couldn't find my details, my week 3 points or any details of the previous interaction and "The points weren't added because it was an online transaction" and "I'll have to send in the receipt." Which I just did and got the generic 'we will endeavour to answer your query within 5 business days'. Sure, Jan.