Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
this post was submitted on 25 Sep 2023
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It really does depend on how often they do it though. If it's once or twice then I don't really care, but if they do it all the flipping time then they need to learn.
It's actually inefficient from a time keeping point for them to continuously do that and for me to continuously have to alter ticket statuses back for tickets that are actively in progress, but are waiting for an engineer or a part to become available.
Them changing the status every 5 minutes actually makes more work for me and doesn't speed the ticket up at all.