this post was submitted on 22 Sep 2023
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When did they make the UPS change? I made a return last week, no charge.
I had to return a DOA item last week and they imposed the charge for the first time. It depends on your specific situation though. In my case a Staples is physically closer than a UPS store, but I'm never near the Staples while I'm in the UPS store parking lot twice a week.
It wouldn't bother me if I were returning items because I changed my mind, but when I'm already inconvenienced because of crappy product quality I don't expect to be further inconvenienced so Amazon can save a buck.
I think it depends on the cost/reason of return, and where you’re returning it. Sometimes I have to pay a $1 fee to take to a UPS store but taking it to Kohl’s drop off is free.