this post was submitted on 03 Sep 2023
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Alright DT I need some brains trust help with this from anyone in a more corporate or structured setting. Or with experience in these kinds of things. Doing some furious googling now as well but there's so many choices.
What MS Office product would you most recommend using to create and share training guides / documentation / knowledge base? Something that's browser based, the pages link to each other, can support inline images and videos, and allows multiple editors with edit tracking, a bit like a wiki but less dense. But nowhere near as technical as github.
Well I think there's only two choices here. OneNote or SharePoint.
I would personally get started with OneNote since it is free, and you can see if it makes it feel limited or totally ticks all the boxes.
I should clarify we have a company office licence that includes SharePoint and Yammer and most everything. We've only ever used SP as basically an online version of our folders though and nobody's ever investigated the other functionalities like pages and lists and what have you. Guess I should look into that. Many thanks!!
E: looking at the two it looks like SP might be the better option
We have our team wiki on Onenote, but I don’t think you can track who’s edited. I’ve also had a couple of Onenote pages that just crashed for no reason and the IT team couldn’t even recover any of it. So if you are going to use Onenote, maybe have some sort of backup just in case. My previous job had everything on SharePoint and it worked quite well.
Yeah after a couple hours poking around OneNote seems very limited and restricted and I can't even find where the pages are. Definitely going to use SharePoint. With a few template pages set up everyone else can go off and add their own guides and things
I worked in an org that used Sharepoint as a team-generated wiki and it was surprisingly effective once everyone got over the initial "what do I write here can I just write anything" hurdle.