this post was submitted on 29 Aug 2023
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There's a 4 hour heat cycle it has to go through as part of the cleaning. In addition, the machines are apparently very temperamental and throw errors a lot, but the error codes are (arguably intentionally) obscure so typical employees just aren't going to know what's wrong with it. Also machine servicing is done exclusively by the machine manufacturer, so if any work needs to be done to it they've gotta schedule a tech call-out.
I have no clue about the McDonald's ice cream machine but the one I used to have to use when I worked at Burger King could have various issues, for instance the most common reason it went down was it getting low on mix and someone not refilling it, if that would happen for about 30+ min it would freeze the thing solid and at that point you have to turn it off for hours, and you still probably have to tear it apart and run hot water through it which would make a huge mess just to get it in unfroze. Worst part is I was a closer, and if the people on the shift before me weren't keeping up with it, I could come in to it being frozen... I hated that thing