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E-Bike Industry Blames Consumers For Fires In Effort To Undermine ‘Right To Repair’ Laws
(www.techdirt.com)
This is a most excellent place for technology news and articles.
This may be a combo business problem where they don't have enough technically qualified people to troubleshoot with you. It's cheaper to pay minimum wage for someone to just do replacement customer service than it is to pay someone with more valuable knowledge and sit on the phone for an hour with you. I have a bad habit of just tearing things open now, assuming the company can't help me. But it usually works out