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“AI” Hurts Consumers and Workers -- and Isn’t Intelligent (techpolicy.press)

submitted 1 year ago by [email protected] to c/[email protected]

58 comments fedilink hide all child comments

cross-posted from: https://lemmy.ml/post/2811405

"We view this moment of hype around generative AI as dangerous. There is a pack mentality in rushing to invest in these tools, while overlooking the fact that they threaten workers and impact consumers by creating lesser quality products and allowing more erroneous outputs. For example, earlier this year America’s National Eating Disorders Association fired helpline workers and attempted to replace them with a chatbot. The bot was then shut down after its responses actively encouraged disordered eating behaviors. "

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[–] [email protected] 2 points 1 year ago* (last edited 1 year ago)

I'm reminded of a phenomenon in the 70s and 80s the computer is never wrong in which pricing mistakes and bank errors were expected to be impossible since there was a computer involved.

As an aside, I wonder if this is in any way related to the rush of patents in the 90s and aughts, for things humans obviously do, but on a computer or on the web like transferring money or making transactions. We still have lawsuits like that.

Also related, the predictive policing software that some US counties bought, unvetted, and is used to justify longer sentences for poor and nonwhite convicts so that no judge has to attach his name to bigoted rulings.

We humans seem to imagine that since there's a magic box involved in the computation of our answers that the answer is automatically more precise. Perhaps it's related to the notion that were considering more factors, but that only works if we've properly measured those factors and applied them appropriately to the model. Otherwise, as the saying goes (also from early computing) Garbage in; garbage out.