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Moderator Guidelines

Moderator Guidelines

Don’t be mean to users. Be gentle or neutral.
Most moderator actions which have a modlog message should include your username.
When in doubt about whether or not a user is problematic, send them a DM.
Don’t waste time debating/arguing with problematic users.
Assume the best, but don’t tolerate sealioning/just asking questions/concern trolling.
Ask another mod to take over cases you struggle with, if you get tired, or when things get personal.
Ask the other mods for advice when things get complicated.
Share everything you do in the mod matrix, both so several mods aren't unknowingly handling the same issues, but also so you can receive feedback on what you intend to do.
Don't rush mod actions. If a case doesn't need to be handled right away, consider taking a short break before getting to it. This is to say, cool down and make room for feedback.
Don’t perform too much moderation in the comments, except if you want a verdict to be public or to ask people to dial a convo down/stop. Single comment warnings are okay.
Send users concise DMs about verdicts about them, such as bans etc, except in cases where it is clear we don’t want them at all, such as obvious transphobes. No need to notify someone they haven’t been banned of course.
Explain to a user why their behavior is problematic and how it is distressing others rather than engage with whatever they are saying. Ask them to avoid this in the future and send them packing if they do not comply.
First warn users, then temp ban them, then finally perma ban them when they break the rules or act inappropriately. Skip steps if necessary.
Use neutral statements like “this statement can be considered transphobic” rather than “you are being transphobic”.
No large decisions or actions without community input (polls or meta posts f.ex.).
Large internal decisions (such as ousting a mod) might require a vote, needing more than 50% of the votes to pass. Also consider asking the community for feedback.
Remember you are a voluntary moderator. You don’t get paid. Take a break when you need one. Perhaps ask another moderator to step in if necessary.

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For some reason every conversation about this simple rule gets way too toxic (files.catbox.moe)

submitted 6 days ago* (last edited 6 days ago) by [email protected] to c/[email protected]

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There’s definitely some additional nuance (like a pronouns in bio/username situation) but this should cover the broad needs of anyone who is approaching this with good faith.

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[–] [email protected] 6 points 5 days ago

They way i read it their point, it was about people being aggressive in having their pronouns being respected, even in situations where there's clearly no malice or when their pronouns just aren't known

Yes, that’s what she’s angry about, but it’s not why she was banned.

why don't you just ban them for a week, and send them a message that while there might be something to their point, generalizing the heck out of it and blaiming the new generation for everything isn't the solution either, and not the best way to approach this discussion.

Because then she just comes back and slips under the radar, and I have no way of knowing if anything is changed, unless I follow up on it. If she wants to access the instance, she can approach me and we can talk about what it will take. It’s permanent in the sense that it won’t automatically expire, not in the sense that it can’t be removed.

Maybe a bit of empathy an genuine feedback can make them a good faith contributor that has similar experiences in their life?

You are more than welcome to make that attempt and have that discussion, however, in my experience, mods and admins reaching out after bans to try and have these conversations don’t change opinions, they just further inflame the sense of injustice the person is feeling.

I don’t have the resources or will to try and manually talk around every person who throws around bigotry for what they believe are genuine reasons, nor to expose the rest of the community to gatekeeping whilst they “work through it”. And honestly, most folk who feel as strongly as she does aren’t open to being talked around in any case.