this post was submitted on 12 Jan 2025
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[–] [email protected] 65 points 3 days ago (3 children)

Salesforce

I wish you the worst of luck, you are an awful company that makes finnicky garbage software. In my many years as an IT professional, I have never, at any point, heard anyone say anything positive about Salesforce, ever.

[–] [email protected] 17 points 3 days ago

^expensive ^finicky ^garbage

[–] [email protected] 1 points 1 day ago (1 children)

Enterprise software is weeeeeeird. Salesforce, JIRA, Workday… these are terrible products by user standards. But they get purchased on other strengths, obviously. Compatibility with other shit software being high in the list. Configurability. Access control. Permissions roles. Some shit. I dunno. All I know is that every time we have to do something in Workday our HR department literally sends out a PowerPoint of step-by-step instructions on how to do it.

[–] [email protected] 1 points 18 hours ago

It's all varying degrees of shitty, but Salesforce is a shit company. Not as bad as Oracle, but not good.

[–] [email protected] 1 points 3 days ago (3 children)

What are the best alternatives for large enterprise?

[–] [email protected] 15 points 3 days ago (2 children)

Pretty much just MS Dynamics. Or you build your own, that's common too.

There are others, Zendesk has a CRM, some use ServiceNow or Hubspot but those don't fit the same use case.

[–] [email protected] 4 points 3 days ago

I swear dynamics is the shame shit

[–] [email protected] 2 points 2 days ago (1 children)

ServiceNow is absolute trash, search doesn't even work

[–] [email protected] 4 points 2 days ago (1 children)

100% agree, it's hot garbage. I have no idea how it's lasted

[–] [email protected] 2 points 2 days ago

I told my boss if they seriously consider SN for CRM or ticketing, I'm looking for work elsewhere. I won't subject myself to that again

[–] [email protected] 10 points 3 days ago* (last edited 3 days ago) (2 children)

For which aspect? Sales force does so much that there isn’t a one product alternative. It is, however, cheaper for an enterprise to hire a team of web developers and build a custom in-house solution.

[–] [email protected] 5 points 3 days ago (1 children)

Our organization notified all they're shifting to SAP HANA from salesforce. I have no clue what any of that means.

[–] [email protected] 7 points 2 days ago (1 children)
[–] kata1yst 5 points 2 days ago

It's actually impressive. SAP has such an extensive suite of software they are capable of making any enterprise problem worse, more expensive, and less easy to integrate with any software not built by SAP.

[–] [email protected] 2 points 3 days ago (1 children)
[–] [email protected] 5 points 3 days ago

Marketing is a very broad term, what does that mean to you?

Constant contact and twilio might meet your needs depending on what they really are.

[–] [email protected] 1 points 1 day ago (1 children)

Fresh or in house, depending on what you need. Edit: Maybe Zendesk too

[–] [email protected] 1 points 1 day ago

What’s Fresh? Freshworks? Never heard of them.