this post was submitted on 27 Nov 2024
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496
ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)
submitted 3 weeks ago by [email protected] to c/[email protected]
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[–] [email protected] 7 points 2 weeks ago (1 children)

Which isp is this? We nameshame, let's honorname too.

[–] [email protected] 11 points 2 weeks ago* (last edited 2 weeks ago) (3 children)

Sonic

There's practically an unwritten rule among tech-savvy people in the San Francisco Bay Area (and some surrounding cities): If Sonic is available in your area, you must use them. Non tech-savvy people like them too, since their pricing is great and their support is actually useful. Nearly my entire street uses them, at least the people that don't still use cable TV.

[–] [email protected] 2 points 2 weeks ago (1 children)

Seriously, I'm in Utah so this isn't a thing out there, but thank you, I'm going to share this, and maybe, hopefully, we will become Sonic's competition some day <3 this ISP looks like the whole entire package and what I dream the ISP I am currently with becomes one day.

We offer everything Sonic does, Internet up to 10Gbps symmetrical ($200/mo which is competitive in it market), VoIP, TV, WiFi router rentals, but it's different than how Sonic is doing it. I wrote out a bunch of stuff, but afterwards I decided I may have started to reveal too much and it may become too easy to understand who I work for and my position... Long story short, you're a lucky bunch out there, Sonic seems fantastic and thank you for sharing this with me/the community.

[–] [email protected] 1 points 2 weeks ago* (last edited 2 weeks ago)

Honestly, one of the criteria when I was looking for a house was whether Sonic was available in the area. Really glad to have escaped Xfinity (I didn't have a choice at my previous place)

In case you didn't already see it, take a look at their transparency page :) https://www.sonic.com/transparency

[–] [email protected] 1 points 2 weeks ago

Oh my! They look absolutely amazing!

[–] [email protected] 1 points 2 weeks ago

They undergrounded fiber down the road from me but still no service in my city :(.