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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 3 weeks ago by [email protected] to c/[email protected]

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[–] [email protected] 10 points 3 weeks ago* (last edited 3 weeks ago)

Lol

I've only had one ISP with excellent service, and it was a small family-run one. It was pretty expensive, too. The rest have ranged from "ok I guess" to "oh my god, I vow never to deal with these shitcunts again for the rest of my days".

Besides, logically, if the ISPs really were a pleasure to deal with, then surely making it easy to switch would be welcomed, no? People would see how good your service is then switch to you.

Curious. Almost like they're chatting complete and utter bollocks.