this post was submitted on 27 Nov 2024
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496
ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)
submitted 3 weeks ago by [email protected] to c/[email protected]
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[–] [email protected] 27 points 3 weeks ago (1 children)

The only reason I take their customer service up my ass is because it always sucks no matter what ISP I use.

[–] [email protected] 27 points 3 weeks ago

The only reason I do it is because I have no other choice. For me it's either suffering with Comcast or using extremely shitty DSL (which is too slow for me to do my job properly). I live in a suburban area, but for some reason, my neighborhood has only one high speed option. And I know there are plenty of other people all over the country in the same predicament.