this post was submitted on 02 Nov 2024
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expectationvsreality
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I worked in one as an evening job while at school 20 years ago. They took pride in this stuff back then. You were trained on how to place the fillings in just the right way to make it look like it should. You had a booklet you had to memorise on it. I remember people took pride when customers remarked "wow it actually looks like the picture".
They had area managers and secret shoppers come in and grade you on this stuff, and you'd get put on out of hours training if you failed (they would do stuff like get a group in the back just cutting all of the left over bread from the previous day, to learn to cut it at just the right angle).
Not any more, and hasn't been like that in some time.
I worked for Subway back in ‘99 when I was in high school. We took pride in it back then, as well. Now, the pictures still didn’t match the product back then. The steak was a relatively new product back then, and I do remember the photos being sort-of like this one: All the meat pushed toward the camera. But nobody cared. You got to watch that shit being made right in front of you. It was always status quo as far as I can remember that pictures never matched what you got at a fast food place. BUT, if you did a good job, you’d sometimes learn just how happy somebody was to get a sandwich EXACTLY the fucking way they wanted it to be.
That’s not to say there’s not something very wrong there and that a line shouldn’t be drawn, though. They’ve gotten away with it for far too long, I think. In fact, I don’t think it was ever this extreme in the manipulation. Yeah, I’m going to actually side with you on this one and say that they definitely went too far in the image manipulation department. Expectations are everything, and I would actually hate to work at Subway now if this is what people’s expectations are set at. You would probably almost never get that stoked customer that got an exactly what they wanted. In a customer service field, that’s basically a death rattle.
Very interesting