this post was submitted on 19 Aug 2024
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I work with a guy who is too old for tech....he doesn't like sending Teams messages....nor does he like emails. He calls. He calls without warning to ask things like "hey are there two wires at this location?" that can always be answered by looking at the damn wiring diagram i provided.
Carrying a laptop is too hard and opening a PDF on your phone is even harder, I guess. Better call the engineer to make it his problem
Do what I do. Tell them to hold on while I look it up. Put the phone down for 10 mins. Then after 10 minutes tell them the answer. Make it longer and longer until they bug someone else.
Or hold his hand through looking at the reference material. The first time, be very nice about it, being sure to conceal any impatience. As time goes on, hint more and more that he should know how to RTFM.
That never works. This kind of person doesn't look it up because calling you is less work for them, not because they couldn't look it up.
Hence the need for slipping in a passive aggressive reminder here and there that they are perfectly capable of looking this up. The art of being just a little bit of an asshole.