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The rise of the ‘machine defendant’ – who’s to blame when an AI makes mistakes?
(theconversation.com)
this post was submitted on 05 Aug 2024
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Technology
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Immediate things that come to mind are bots on Reddit. Twitter is 70% bot traffic. People interact with them all day every day and don't know.
That quickly spirals into customer service. If you're not talking to a guy with a thick Indian accent, could be a bot at this point.
A lot of professional business services are exploring AI hard...what happens when one tells the business to do something monumentally stupid and said business does it? Is it the people who are training the AI? Is the machine at fault for a hallucination? Is it the poor schmuck at the bottom that pushed the delete button?
It's not cut and dry when you're interacting with a machine any more.