Asklemmy

43138 readers

1636 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
[email protected]: a community for finding communities

~Icon~ ~by~ ~@Double_[email protected]~

founded 5 years ago

MODERATORS

[email protected]

What would you like for everyone to know about the type of job you have? (lemmy.world)

submitted 1 month ago* (last edited 1 month ago) by [email protected] to c/[email protected]

81 comments fedilink hide all child comments

Well since I've been mostly in customer service jobs I'd like for people to know that the reps don't make the rules or decisions. When there is something about a store or service that's undesirable such as prices then it's something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 50 points 1 month ago (2 children)

The things I ask you to do while troubleshooting aren't guesses. They're based on years of experience.

[–] [email protected] 28 points 1 month ago (1 children)

Sometimes I'm guessing, but my guesses are more informed than yours and I'm only suggesting giving it a try because it will be faster than this argument we're now having about it.

[–] [email protected] 12 points 1 month ago

If you can frame every guess so that it can only ever have a binary A/B answer, troubleshooting and guessing are pretty much identical.