this post was submitted on 19 Jul 2023
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Watching my place in the queue for a telehealth appointment on the HotDoc app go from 4th to 5th... who cut in line?!? Also I'm not entirely sure what the point of an appointment is when it's clearly going to be 30+ minutes later. Just give an hour window slot or something.
Update: it still said I was 5th in line when the doctor called me, only 15 minutes after my appointment time.
Anything with a more than 10 min wait needs a "book callback" option.
It's telehealth. Why isn't there an option for the Dr to ping you 10mins before it's time? The Drs already take time between appointments to type up patient notes. There's no reason they can't ping you when the previous appointment is over and get to you when they're finished with notes. Would give you enough time to drop what you're doing and find somewhere to take the call.