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McDonald’s will stop testing AI to take drive-thru orders, for now (www.theverge.com)

submitted 4 months ago by [email protected] to c/[email protected]

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[–] [email protected] 18 points 4 months ago (2 children)

I like the touch screen ordering systems, but thats probably just because im autistic and find human interaction tough :p Im glad its an option, but it shouldnt be the only one for accessibility reasons.

[–] [email protected] 2 points 4 months ago* (last edited 4 months ago) (1 children)

I like touchscreens because I can spend more time getting my order right without wasting the cashier's time.

I don't want to talk to a cashier and have them explain the difference between a bacon sandwich supreme, and a bacon burger deluxe.

I don't want to confuse them by asking for extra veggies and watch them put it on the side.

I don't want to argue that I asked for two packs of ketchup and they gave me BBQ.

[–] [email protected] 1 points 4 months ago

I want to add onions to my mcchicken and can't do that with the touchscreen :( literally not an option

[–] [email protected] 1 points 4 months ago (1 children)

It's fine when what you want is on the menu. But as soon as you have a question or need something a little bit off menu (hold the tomatoes, does that have nuts in it? I'm allergic, this food came out cold can I get another?) the glorified vending machine doesn't work.

[–] [email protected] 2 points 4 months ago

The good machines (uncertain about McDonald's) let's you customize everything. Want three pickles? So it. Half mayo? Sure. No top bun? Live your life!b And it gives you ingredient listings.

And whose to say the minwage cashier even knows what's in the food? Not at all a insult, but in my area, many cashiers have English as their third/fourth language.