Steam

I didn't even buy games from Big studios when they launch - I usually like to wait a year. That's plenty of time for them to patch all the (unintended) stupid out of it, since nobody knows how to release a finished game anymore. I tend to be more forgiving with indie games, but will never again buy early access something that doesn't have a concise roadmap, have regular updates, and communicates regularly. I've been burned by too much vaporware and "lol we're done even if the game sucks" bullshit we see too often. And it's not like we have a reason to be loyal to any brand in the 21st century. They're not our friends.