this post was submitted on 11 May 2024
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So my experience with ASUS is that they do do this, but they do all of it. To be clear, in the video they explain that once they rejected the outrageous charge for minor cosmetic damage they did get both the reported in-warranty fix and the unreported SD card reader damage fixed. The issue here is ASUS including language that suggests you will forfeit the warranty fix if you don't accept the extra charges and attempting to charge you for superfluous fixes.
The last time I had to send something to ASUS for a fix they insisted on very detailed up-front images and they did send a bunch of confusing emails like these, but they also did fix the issues after I just chose to ignore the incongruous automated email responses.
Which is not to say I'm defending the practice. When I later had some RAM compatibility issues I chose to ping the RAM manufacturer first instead of ASUS because I knew ASUS' processes would be more of a pain, which is 100% the intended outcome.