Source - Design Thinking! Comic
this post was submitted on 23 Apr 2024
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Your bank is using AI for what really matters to it - figuring out how to sell you shit you don't need.
Boring solved problems, like encoding tax laws, or paying for a taco, tend not to use AI today, and aren't very likely to have it added, until it's hallucinations have gone way down.
Swear to God people don't understand how software works at all. It's like you said: solved problems don't need AI. I wish more people understood this. AI is insanely inefficient and power-hungry. Are there applications where it works and is the best tool for the job? Maybe? I don't know. The closest I've seen is in cases where you basically want to throw a bunch of random shit at the wall and see what sticks, and there's no real way to automate that properly.
But solved problems have solutions that are faster (like, orders of magnitude faster in most cases) and don't consume anywhere near as much power than AI. And people clearly don't understand how software works, because "power consumption" is a massive factor in how much you pay for cloud services (which is what most AI companies are doing).
IIRC some of the bigger banks / financial institutions use AI for fraud detections as well.