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Open Source VS Company (lemmy.world)

submitted 8 months ago by [email protected] to c/[email protected]

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[–] [email protected] 9 points 8 months ago

The level of entitlement is the same, but the main difference is that companies have buffer layers standing in between the people doing the work, and the people receiving the complaints. Programmers there are shielded from receiving hundreds of thousands of complaints directly from users. Those buffer layers don't exist in open source.