this post was submitted on 25 Mar 2024
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This is not unique to Blizzard, and has nothing to do with their latest EULA changes. Binding arbitration has been part of their EULA for years, long before the latest one arrived. (The earliest copy I've found is from 2018, and I don't think it was new even then.)
For reference, here's a diff showing the latest changes:
https://rentry.co/yuu78kqd
Both that and the unilateral changing of terms post-sale are horrible practices that we should all pressure our legislators to make illegal, and perhaps reject by voting with our wallets, but singling out one company for it takes attention away from the larger issue: It has been widespread in the software industry for a long time.
If EULAs are going to be legally binding, there should really be some standard mechanism, an API, on systems to display one such that the system can record a copy and you can see differences and such. Otherwise, you're entering into a contract with some random party and only they have a copy or and see what changed across versions.
If such a display API is available on a given platform and isn't used, could simply make the EULA automatically non-binding.
I'm willing to believe that there are legitimately cases where one does need license agreements to fix issues that extend beyond standard consumer law, but the current situation is simply a dumpster fire. Also, some EULAs have been held unenforceable, so even from the standpoint of the software company, it's a mess as to whether their license is actually going to stand up; there are no clear lines to which a lawyer can conform to make their license hold up.
Some other possible tweaks:
Require that prior to sale, existence of a EULA be prominently disclosed and be readable.
I personally would much rather have industry adopting standard licenses than having every company creating ad-hoc licenses. Like, in the open-source world, the GPL and MIT licenses deal with a number of problems that open source software runs into, and I can learn once what each entails and quit looking at it. I'd rather have there be agreements for commercial software that work the same way. If industry needs flexibility, I think that it's reasonable to say that they don't all need to custom-craft solutions. I'd rather like legislation that encourages industry use of a limited number of widely-used agreements rather than hand-crafting them. Maybe add some kind of tax on non-standard EULAs, dunno.
Disallow change-without-notice as a EULA condition; there should be no legitimate reason for this. If you got agreement once, you can get it again. Require that any change notice also provide a way to see the "delta" between the old license and the new license, just the changes.
Just start sending your own terms back to them. They accepted the terms and provided the thing? Great!