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An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them (www.businessinsider.com)

submitted 1 year ago by [email protected] to c/[email protected]

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Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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[–] [email protected] 3 points 1 year ago* (last edited 1 year ago)

Reminds me of my local Rally's switching to an "automated drive thru assistant." The jank thing doesn't even respond when you talk to it, just reminds you every 60 seconds that it's ready when you are. First time I went I drove off. Went a second time thinking it might have been a fluke and I'd get actual human service. Nope. Guess I'll be finding a new burger place for my hangovers