Just to verify, are you doing this all on the same network? I definitely have had issues with devices not completing enrollment due to this. Also, the other obvious one to check for is to ensure this user isn't over the device enrollment limit, which I think is 15 devices. One last bit, make sure this user has an intune license! It really doesn't seem like this is a device issue if the user is sure there is not another MDM profile on the device.
this post was submitted on 13 Jun 2023
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yeah thats all been checked and or cleared out. I'm going to have them do a facetime screen share with me later today. I've been all over the intune and azure ad objects, test enrolled multiple of my own devices, and no other users are having this issue.
it's gotta be something the person is doing or isn't doing. normally I don't do this kind of support, but the helpdesk couldn't figure it out so it was escalated to me. it's super frustrating.