We had some works done in our apartment by a company of two brothers: a tømrer and a vvs. About one year later during the night we hear some weird noises from another room, and when I go to see what's happening, the big hanging cabinet falls before my eyes, smashing the iMac under it. I would probably be dead if I was sitting at the computer, and even worse my baby could have died since we were about to move his bed in that room, one of those days.
We found out that the workers hanged the cabinets using some ridiculously small plastic pieces that were supposed to be used only to avoid roll-over, in case the cabinet were mounted on the floor. They were not made for supporting their weight. Back then, we provided them the correct Ikea metal pieces, but they said thet didn't need those, and we trusted them, thinking they used some custom tools they have, since this is their job.
Our insurance refunded us the Ikea cabinets (a few hundred kronas), but not the computer (which costed about 30k DKK but now is too old). We contacted these workers who are now part of another company, and they promised us to contact their insurance to refund us a bit of the computer at least, but now it is three months the tømrer doesn't even answer our emails.
On top of that we had a sewage problems that seems to be caused by the vvs installation, and the vvs one says we have to pay ourselves for it, but I have a feeling he is lying (and the building handyman says it's the vvs fault). But this is another story.
The thing is that these two persons have always been very gentle and nice in their manners, and we also are polite and understanding, but now we have the feeling that they are taking advantage of us.
I guess some people would sue them but I don't know if going to a lawyer is even the correct thing to do.
I don't even know what I want. But I had to buy a new computer and I will have to pay for a toilet repair that will be very expensive. On top of that I am a bit traumatized by that event. I feel there is something that is unfair here.
What would you do?
Previously posted on r/Copenhagen but removed cause Copenhagen is not the main subject. I repost it here because I was getting super useful and interesting advice and I think it worths to be online (thanks to everyone who replied so far)
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The original was posted on /r/denmark by /u/arturocravatta at 2024-03-25 13:01:54+00:00.