Maybe I should also have said that that the one strip of 7 air pockets had 5 that were flat, where one of the pockets had a clear blowout on one end. Not sure if this suggests there was enough movement or pressure to pop this, or if it was originally packed with a strip of air pockets that were partially flat. Perhaps it was packed better originally and in transit some of the air pockets went flat and stuff started being able to shift around?
Photography
A place to politely discuss the tools, technique and culture of photography.
This is not a good place to simply share cool photos/videos or promote your own work and projects, but rather a place to discuss photography as an art and post things that would be of interest to other photographers.
Even if your lens turns out fine after doing some test shots, I'd definitely contact the shop you bought it from and let them know how atrociously bad the packing was... Might've been someone new and needs to be educated, or someone that doesn't care and needs to be let go...
I hope the test shots prove it to be in good shape!
Have you tried actually testing the lens yet...? Shitty shipping prep, yes, but they're honestly built pretty tough and can survive quite a bit of abuse. I'm a working photographer, and have seen gear survive all sorts of rough treatment.
I get that camera gear is expensive, but so many people on reddit seem to thing they're handling the Faberge Egg....
Put the lens on your camera and take some test shots... make sure the AF works and doesn't sound like it's broken. Shoot at various apertures and make sure that's working. If anything is actually wrong with it, it'll be obvious.
Aside from that, enjoy shooting with your new lens, it's a nice one!
I would say it’s shippers responsibility really unless stated beforehand that they don’t accept the responsibility, in which case you’ve accepted those terms by buying.
Worth getting in touch with them though. Also check with the shipping company chosen, see if they offer compensation.
I’ve sold all kinds including lenses, drones and laptops. Always shipped fully insured for this precise reason.
Get it serviced at an official service center. You will find out what exactly, if any, thing is wrong with it