this post was submitted on 28 Nov 2023
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They can sell them, they just don't want to order what people want to buy. It's actually them ignoring the legitimate intention of the phrase: "The customer is always right."
Whenever someone says that, this is actually what the author meant. If your customers keep coming in to buy size 8-11 shoes and you only want to stock sizes 12 and 13, you are wrong. The customer always knows what they are willing to buy. Some people can be coerced, but you can't make someone who doesn't want a truck for 100k buy one.
I legitimately want to know the source for "they can sell them, they just don't want to order what people want to buy."
It's anecdotal, but also widely reported by pretty much everyone who's bought a car in the last couple of years. I bought mine a year ago. Literally nothing but full trim on the lot, and they just took delivery the day before. My friend works for the dealer group, and that's why I bought from him, but it's been that way for a while, apparently.
Of course, if the dealerships want to report what they are ordering to sell, I'm sure people would be interested. The car companies might have the data somewhere in their meeting notes since they are publicly traded, but that would just say what's ordered from them, not necessarily where it goes.