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Proton officially launches Proton Pass (proton.me)

submitted 1 year ago by [email protected] to c/[email protected]

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[–] [email protected] 3 points 1 year ago* (last edited 1 year ago) (12 children)

Going to paste* this comment from HN I saw earlier today:

Proton, the company that still in 2023 doesn't allow to cancel the auto renewal without losing access to the services you have already paid, the most anti-consumer thing I have seen in my life.

Here is how it works: 1. You pay for example for 2 years of access. 2. After a few months you decide to remove the auto renew and just use the remaining time of your subscription, your only option is to cancel your current subscription and lost access to any premium service you paid for, they give you credits for the remaining time of your subscription, that you can use if you contract other services. So you are force to cancel the subscription before the renewal time and hope you don't forget to cancel it.

Run from this company.

[–] [email protected] 3 points 1 year ago (6 children)

In what world is it anti-consumer to get back your money if you decide you don't like the service?

[–] [email protected] 3 points 1 year ago (1 children)

Well generally if they cancel the service right then, yes you should get a prorated refund. The other alternative is simply allow for cancellation of the auto-renewal, so when the subscription runs out it simply expires.

[–] [email protected] 1 points 1 year ago

they give you credits for the remaining time of your subscription, that you can use if you contract other services.

Well apparently you don't get a refund. You get credit for their service.

they give you credits for the remaining time of your subscription, that you can use if you contract other services.

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