this post was submitted on 23 Sep 2023
1922 points (98.8% liked)
Technology
59750 readers
2818 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
The number of business that just expect that everyone has already downloaded and installed their app has become ridiculous.
Best Buy now demands an app be installed for order pick up. They are so sure you'll have already done that there are no instructions in their parking lot for pick up that don't include the app, no way to call them, and the lot employees say, "Just use the app and we'll get your order." It's like the 20% tips programmed into just about every payment machine these days. No, I won't leave you a 20% tip for handing me a receipt.
Even when going to Best Buy's service desk the reps looked at me like I was crazy. "No, I won't install your app to pick up an order" was met with confusion and open irritation. Fuck that.
And don't get me started on 'Reddit is better in our crappy Reddit app.'
Weird. I can just go to the mobile Best Buy site, pull up my order from my account, and get the barcode they need to scan from there. No need for the app.
I can do the same with the desktop site.
IMO people should not have to know a company's policies and go through their website to make a purchase. Anyway, it would have been nice if they put that information on the sign in their pickup area, or their pickup reps or desk clerks mentioned it when I told them I didn't have the app. Instead they made it clear that everyone should either already have the app or install it because they said so.
Way, way too many companies and organizations (like the OP's) are pulling this kind of crap.