this post was submitted on 15 Jul 2024
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Why is there a minimum hold time of 30 minutes when calling any government service? Always “we’re experiencing a high volume of calls”. And the hold music is terrible. Such a drainer.
It's better business to waste your time rather than theirs. Twenty years ago they'd offer to send people home without pay on quiet nights at my call centre. Often it'd get mad busy half an hour later.