this post was submitted on 09 Jul 2024
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Contacting IT is always my last line of defense and I get unreasonably frustrated when they refuse to help without walking me through basic troubleshooting. It's like, I've already figured out the cause of the problem, just tell me where the button is to fix it. The worst was when I had to RMA my Pixel phone and they made me go through every step I'd already been through just to come to the same conclusion I initially came to them with.
Me to Google support for a problem with my brand new pixel 3 back when the 3 was the new hotness
Me: my camera only works for one photo, then doesn't work again until I reboot it. Then it again works only for one photo, then it gives the error "camera [number] is locked" (screenshot)
Support: that sounds like a fault. Could you reboot your phone and tell me what happens?
Me: ok. ... Right I'm back. Just like for all the ten photos I took before contacting you, it worked for one photo then that same error. That makes eleven times I rebooted my phone today.
The worst for me was with the Nexus 6P, the last phone before they rebranded to Pixel. There was a known issue with the battery, where it would die when the phone said it was at like 50%. I jumped through all their troubleshooting hoops when it was obviously a hardware issue. They eventually agreed to send out a replacement and I was assured it wouldn't have the issue. Lo and behold, it did the exact same thing as soon as I got it. I went through all the trouble shooting again and they sent ANOTHER replacement that still had the issue. I was so fed up and just kept requesting to talk to someone higher up and they eventually just sent me a Pixel 1 to shut me up.
They sent out so many Pixel 1s for that. Same exact thing happened to me.