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Cloudflare took down our website after trying to force us to pay $120000 within 24h
(robindev.substack.com)
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this post was submitted on 26 May 2024
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Realistically, this is why you pay for Akamai. You don't get these shenanigans.
How the fuck were they still on a $250 dollar a month plan when they pumped through $2000 a month worth of traffic? That's shady on the companiy's part and Cloudflare shouldn't have allowed it to happen in the first place.
Each party played their part here and did shitty things. Sounds like the tech equivalent of a crackhead arguing about selling stuff to the pawn shop employee.
The $250/month plan supposedly includes unlimited traffic. If there's actually a limit where you're supposed to switch to a more expensive plan with no standardized price, maybe CF should say what the limit is?
They absolutely should have outlined a traffic limit for the $250 a month plan. That's on Cloudflare for allowing it.
That said, if you make wildly excessive use of that loophole it probably shouldn't surprise you if they do something like this. They called it "trust and safety" because it allows them to do anything they want under the guide of security.
Really, they didn't define their service clearly and wanted to fire them as a customer unless they paid up for what they felt they were owed.
If something is marketed as "unlimited", I don't think there is such a thing as "wildly excessive use". This isn't a competitive eater going to an all-you-can-eat buffet and being mad about getting kicked out. It's a business using a service in a way that's seemingly in-line with what they paid for.
It's the same definition of "unlimited" that Telcos use: you pay for unlimited but it really is XXgb of data per month, after that they either disconnect you or throttle your traffic at a glacial pace...
And in both cases, that is bullshit. Just because it happens doesn't mean we should accept it.