this post was submitted on 12 Apr 2024
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What I hate most about this is how they now moved to Rocket Chat.
Come on people. Use a forum. Get the message, finally. Do it!
And it’s a million times better for people trying to troubleshoot.
1 forum post can solve many problems, rather than having to have each person ask in a support chat that’s not searchable.
Technically Discord is trying to solve this with their threads feature, but I've found either the server owners don't force it or the users don't use it. Either way, it sucks.
You still have to sign in to use discord, thus making it kinda garbage for support
The threads/forum feature on discord is just awful. Topics get buried and I think the general ethos of discord encourages people to just spam in the chat channels rather than wait in a forum for help.
Can’t find the answer via a search engine though. You first have to find out where to look for the answer, before you can ask it.