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Here's What Apple Retail's New Machine to Update iPhones in the Box Looks Like
(www.macrumors.com)
this post was submitted on 27 Mar 2024
50 points (93.1% liked)
Apple
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Crazy that this works. There are some really smart people in this world.
Also cool to see a company invest money into something like this simply for the impact to the customer experience.
The Apple Store experience was so different from what shopping for a computer used to be like. Knowledgeable, friendly staff, computers you can actually use instead of just playing screen savers, and training, repairs, and support at the same place. Not at all like going to a Best Buy or Circuit City.
My experience has been them selling me products that don't work with my macbook(too old and they said it will work). In the last few years the quality of service has dropped. They claim to have fixed my macbooks multiple times but no parts have been changed and the issues are still present after the supposed repair. Previously (pre 2019) had excellent service from the 3 local stores. Since then it has been equal to best buy. They are no better or worse than any other in my experience, just another company trying to sell you products and get out of servicing them.