Probably also has to do with enshittification. If something kinda works as advertised people are surprised and think that's 5/5.
this post was submitted on 07 Jun 2023
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When were customer ratings ever meaningful? On another note, it doesn't help that like 90% of apps straight up ask their users to give them 5 stars on whatever store they're on.
Review systems should just replace stars with upvotes. Much more honest.
Steam got this right a long time ago. Did you like the game or not? That's all there is to it. Youtube also figured that out early on too.