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The original was posted on /r/sysadmin by /u/Aryts on 2024-01-23 01:07:10+00:00.
Hello,
Just looking for some insight on how I can best handle the situation I'm in. I work as a HelpDesk/Level2 tech for a healthcare facility. Been here since May, and it’s my first IT job. Title is HelpDesk technician, but I do much more than that. Pretty big campus, 1800+ users and 350+ endpoints, complex environment that does not need to be complex, due to 20+ years of negligence by leadership. We have an MSP, and the probably do a lot that I don't see, but mostly are hands off unless we request help.
I have a decent amount of exp, 21rys old, got my A+ at 16, worked at a phone repair store for 2 years, got my AAS degree in IT and diploma in systems administration. Close to my CCNA, should be able to get it by late March/early April, once I get the motivation to finish it.
My manager thinks I can take on most of his duties, but I tend to think otherwise. Not because I think I lack the skill, but because I think it will be way too stressful. This company needs us, but has pushed him over the edge and burned him too many times to stay here. We have 1 other employee in the IT department, but he does more support for the retail/accounting side, not your classic IT stuff. If they lost all 3 of us they would for sure fall under within a couple of weeks
I do enjoy the job, has decent benefits, and I love my coworkers, but I'm not sure that it's worth to stay, but I also can not find a job in my area. Applied to everything near me, get interviews, interview well, but still havent heard anything back recently.
Should I stay and tough it out, or find some retail job just to pay the bills in the meantime and get my certifications under wrap? I'm not on a big time crunch, but want to have something by June/July, for personal reasons.
TLDR; Manager quitting, manager thinks I can do it but I'm not confident in my skills but not stress management, can't find a different job in IT.
Thanks for any input, and feel free to ask any questions I'll try to answer best I can.
Cross posting to a few different subs, sorry if this isn't allowed