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If I am calling IT to fix anything, it's because I've exhausted all the usual things to fix it (restart, clear cache, make sure everything is seated, googled the issue, etc). 9 times outta 10, they're just as stumped as I am and the device simply gets replaced. That 10th time tho it's something I've never encountered but they have.
That's how one becomes IT
We know if you did or not :)
Meanwhile I had an IT guy think I was just being an idiot. He was so confident I hadn't checked something. Felt good when I showed him where it went wrong.
As system administrator, yesterday, one worker told me that they accidentally exited email and couldn't get in, guess what, i just hit the log in button and it entered, guy just wanted a smoke break
I have a dark secret. I used to have CenturyLink DSL around 5 years ago, and the tech asked me if I had restarted the modem during one of the many stints where I would get bits per second rather than the "10mbps" we were supposed to get
I lied every time. I'm sorry CenturyLink tech support employee, but man did CenturyLink suck, and man am I absolutely sure that it never fixed the issue.
At one point I filed a complaint with the FCC and got a letter from CenturyLink telling me that they knew about the complaint!
The bar is quite low, which is not to say they're wrong
This also works on IT managers if you say “can we use AI to do that?”.