this post was submitted on 31 Jul 2024
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  • Delta Air Lines CEO Ed Bastian said the massive IT outage earlier this month that stranded thousands of customers will cost it $500 million.
  • The airline canceled more than 4,000 flights in the wake of the outage, which was caused by a botched CrowdStrike software update and took thousands of Microsoft systems around the world offline.
  • Bastian, speaking from Paris, told CNBC’s “Squawk Box” on Wednesday that the carrier would seek damages from the disruptions, adding, “We have no choice.”
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[–] [email protected] 3 points 4 months ago (1 children)

Crowdstrike offers layered rollouts, but some executive declined this because they want the most up to date software at all times.

[–] [email protected] 3 points 4 months ago* (last edited 4 months ago)

Not for the rapid update that broke everything.

See post incident report:

How Do We Prevent This From Happening Again?

Software Resiliency and Testing

  • Improve Rapid Response Content testing by using testing types such as:

  • Local developer testing

  • Content update and rollback testing

  • Stress testing, fuzzing and fault injection

  • Stability testing

  • Content interface testing

  • Add additional validation checks to the Content Validator for Rapid Response Content.

  • A new check is in process to guard against this type of problematic content from being deployed in the future.

  • Enhance existing error handling in the Content Interpreter.

 

Rapid Response Content Deployment

  • Implement a staggered deployment strategy for Rapid Response Content in which updates are gradually deployed to larger portions of the sensor base, starting with a canary deployment.

  • Improve monitoring for both sensor and system performance, collecting feedback during Rapid Response Content deployment to guide a phased rollout.

  • Provide customers with greater control over the delivery of Rapid Response Content updates by allowing granular selection of when and where these updates are deployed.

  • Provide content update details via release notes, which customers can subscribe to.

Source: https://www.crowdstrike.com/falcon-content-update-remediation-and-guidance-hub/