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Minecraft players outraged as Microsoft deletes accounts that weren't transitioned (www.tomshardware.com)

submitted 5 months ago by nanoUFO to c/games

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[–] [email protected] 101 points 5 months ago (22 children)

we shouldn't have had to transition but if you didn't know they were doing this then you probably haven't tried to play the game within the last 5 years

[–] [email protected] 97 points 5 months ago (21 children)

I'm one of those people. I haven't played in years. I may never have played again. I only found out because my daughter is now at an age where she asked if we could play together. I received no notice from Microsoft and I don't do social media so it was a complete surprise to me when I couldn't log in, then find out through their support that I had lost access to something I had legally paid for.

[–] Trollception 3 points 5 months ago* (last edited 5 months ago) (2 children)

You could put in a support ticket explaining your situation. It would probably get resolved as this was an honest mistake.

[–] [email protected] 9 points 5 months ago

I did. Unfortunately the chain ended with repeated canned responses to me that the grace period had ended and the only way I could get access again was to repurchase the game.

[–] [email protected] 2 points 5 months ago (1 children)

No, MS doesn't care. Had to rebuy for my daughter.

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